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Terms and conditions
OUR TERMS AND CONDITIONS
SANDGAARD ESSENTIALS
1. ABOUT US
1.1. The website https://sandgaard-essentials.dk/ is owned and operated by SANDGAARD ESSENTIALS (“SANDGAARD ESSENTIALS” or “Us”).
1.2. You can contact Us on tel. 70702284 or by email at send@sandgaard-essentials.dk if you have any questions for Us.
2. OUR TERMS AND CONDITIONS
2.1. Our terms and conditions (“Terms and Conditions”) apply to our delivery of our goods to you when you order/purchase an item on our website.
2.2. We encourage you to read our Terms and Conditions carefully before ordering an item from Us.
2.3. We may change and update the Terms and Conditions from time to time, with effect for your future purchases on our website. Therefore, you will be asked to accept our Terms and Conditions every time you shop with Us.
2.4. If you do not accept our Terms and Conditions, you cannot order items on our website.
2.5. An updated version of the Terms and Conditions is always available on our website.
3. PRICES AND PAYMENT
3.1. All prices are stated in Danish kroner (DKK) incl. 25% VAT and other taxes/duties.
3.2. The total price you will pay for your item(s) including any shipping and charges/fees when paying by credit card will be calculated before you complete your order.
3.3. Your delivery costs vary depending on which delivery method is selected/offered for the delivery of the item in question. You will be informed of the delivery costs before you complete your order.
3.4. Payment for your item(s) is made when you complete the order. If we are to send the item to you, we will first charge the money when we ship the item to you from our warehouse.
3.5. When you pay for an item with an international payment card directly or via MobilePay, the amount is reserved on your card immediately. The amount is only charged to your card when the item is shipped. After this, the reservation expires automatically. If you have questions about the reservation, its duration or other related matters, you should contact your card issuer, who can help you. We otherwise refer you to your agreement with your card issuer regarding the use of your payment card.
4. PAYMENT METHODS
4.1. You can pay with Dankort, Visa/Dankort, Visa-Electron, Maestro, MasterCard, Visa, MobilePay.
4.2. You can also pay with our gift cards. However, you can only use one gift card per order.
5. ORDERING ITEMS ON OUR WEBSITE
5.1. General
5.2. You must be at least 18 years old and have a valid credit card that we accept as a means of payment to order our items on our website. If you are under 18, you must have a legal basis to shop with Us.
5.3. Our webshop at https://sandgaard-essentials.dk/ is open 24 hours a day, but it may be closed for maintenance. We naturally try (as far as possible) to maintain our webshop at night.
5.4. If you place an order on the weekend or on public holidays, your order will not be processed until the next business day.
5.5. We will only accept your order if your payment details are correct and if we do not have reason to believe that the order is intended for illegal activities, or that you do not meet the requirements in our Terms and Conditions.
5.6. You can only order our products through our website. We do not accept orders by phone.
5.7. When are you bound by your order?
5.8. Before you click “Buy or complete purchase”, you have the opportunity to customize your order and your details.
5.9. When you click “Buy or complete purchase”, you will be bound by your order, and you will receive an order confirmation from Us in an email.
5.10. If you happen to make a mistake in your order, please contact our customer service, who can help you. If you have changed your mind about your order, you have a 14-day right of withdrawal (read more about your right of withdrawal in the “Right of withdrawal” section below).
5.11. When are we bound by your order?
5.11.1. We are only bound by your order once we have sent you an order confirmation. Until then, we may reject your order in the event of printing errors, technical problems, delivery failures, and similar circumstances.
6. DELIVERY
6.1. Your order will be delivered to the delivery address you selected when placing your order.
6.2. We strive to deliver your order as quickly as possible. The expected delivery time is 2-5 business days. However, special-order items or items that are not in stock may have a longer delivery time. You may also find that we state a longer expected delivery time for specific items during particularly busy periods.
6.3. You can choose from the following delivery methods:
- GLS - Delivery to parcel shop
- GLS - Delivery to private address
We reserve the right to exclude certain delivery methods from specific addresses and time periods. You will only see the delivery methods available for your delivery address when you complete your order. We reserve the right to deliver to a different delivery location than the one selected if the selected location is full. If this is the case, we will deliver your order to a delivery location selected by the courier.
6.4. We only deliver to the following countries: All EU countries
6.5. If we do not have all the items you ordered in stock, we may first send you the items we have in stock. Once we receive the items you are missing in stock, we will send them to you subsequently. You may therefore find that we send your order in several shipments.
6.6. We bear the risk for your item(s) until delivery.
7. RIGHT OF WITHDRAWAL
7.1. General
7.1.1. If you are a consumer, you can withdraw your purchase of your item for any reason within 14 days.
7.1.2. The withdrawal period expires 14 days from the day you or someone you have designated to receive the item on your behalf (not the courier) takes physical possession of the item.
7.1.3. If you have ordered several of our items in the same order, but we have not been able to deliver your items to you at the same time (in the same order), the withdrawal period for the items expires 14 days after the day you take physical possession of the last item. In cases where more than one item has been ordered in the same order, but the items are delivered separately, the withdrawal period expires 14 days after the day you or one of the third parties you have designated (not the courier) takes physical possession of the last item.
7.1.4. If you have ordered an item consisting of several batches or parts, the withdrawal period expires 14 days after the day you take physical possession of the last batch or part of the item.
7.1.4.1. If you wish to exercise the right of withdrawal, you must inform Us that you wish to exercise the right of withdrawal in an unambiguous statement (in a clear and explicit manner) – e.g. via email or letter. You can also choose to use our standard withdrawal form.
7.1.4.2. You have met the withdrawal deadline if you send Us the message that you wish to exercise the right of withdrawal before the withdrawal period expires.
7.2. What happens when you exercise the right of withdrawal?
7.2.1. If you have exercised your right of withdrawal, we will refund your payment incl. any delivery costs without undue delay and no later than 14 days from the date we received your message about exercising the right of withdrawal.
7.2.2. If you have chosen a delivery method other than our standard delivery, we will only refund the part of the delivery costs that corresponds to our standard delivery.
7.2.3. We will refund your payment using the same payment method you used for your purchase, unless you have expressly accepted another form of refund (e.g. a voucher).
7.2.4. You will not be charged any fees in connection with the refund.
7.2.5. You must return the item to Us without undue delay and no later than 14 days from the date on which you have notified us that you wish to exercise your right of withdrawal. You have complied with the withdrawal period if you return the item before the end of the 14 days.
7.2.6. You must pay your own costs in connection with the return of the item (including shipping).
7.2.7. We may withhold your refund until We have received the item back, or you have provided proof of your return of the item - whichever occurs first.
7.2.8. You can read more about how to return the item in the “Returns” section.
7.3. Specially made items - the right of withdrawal does not apply
7.3.1. The right of withdrawal does not apply to items that are specially made or have been given a clearly personal character (e.g. items with engraving, embroidery and the like).
8. DEFECTIVE AND INCORRECT ITEMS
8.1. If your item is defective, or if we have delivered the wrong item to you, you must contact our customer service as soon as possible. You can find our contact details at the bottom of our Terms and Conditions or in your order confirmation.
8.2. If your item is defective, or if you have received an incorrect item, you have the option of choosing between:
a) returning the item and receiving a refund,
b) returning the item and receiving a new, equivalent item (replacement)
c) keeping the item and receiving a proportionate reduction in price
d) keeping the item and having the defect remedied
8.3. For our customer service to be able to help you if you have received a defective or incorrect item, you must provide your order number, item number and give a full description of what is wrong with the item.
8.4. In the event that you have received a defective or incorrect item that you must return, we will cover the costs of returning the item.
8.5. If your item is defective, the rules of the Danish Sale of Goods Act regarding defects apply.
9. RETURNS
9.1. If you need to return an item to Us (e.g. if you have changed your mind about your purchase, or your item is defective), you must return the item to the following address: Orionvej 2D, 7430 Ikast, Denmark.
You must pay your own costs in connection with the return of the item (including shipping).
9.2. When returning, all parts of the item must be returned to Us.
9.3. If you use our return label via our return portal, a return fee of DKK 39 will be deducted from your refund. The fee covers our costs for return shipping.
9.4. When you return an item to Us, you are responsible for ensuring that the item is packed in a suitable manner. You bear the risk for the item until we have received the item back in hand (physical possession). We therefore recommend that you keep your receipt for sending the item.
9.4.1. You are responsible for any deterioration in the value of the item due to handling other than what is necessary to establish the nature, characteristics and functionality of the item.
9.5. If the value of the item has deteriorated, we will deduct the reduction in value from the purchase price you paid for the item before refunding the purchase price.
9.5.1. Complaints
9.5.1.1. Complaints about a defect in your item must be made directly to Us within a reasonable time after you discover the defect.
9.5.1.2. There is a complaint period of 2 years, and you must therefore complain no later than 2 years after delivery of the item. If the complaint period is not observed, you lose your right to assert defects, unless we have undertaken to guarantee the item for a longer period.
9.5.1.3. You can read more about how to complain in the section “Right to Complain”.
10. FORCE MAJEURE
10.1. We are not liable to you if, after your order, circumstances arise that prevent or delay us from fulfilling your order. Such circumstances include external circumstances that cannot be avoided by humans, war, mobilization, breakdown of telecommunications/customer infrastructure, external security incidents (e.g. hacker attacks, computer virus attacks or destructive third-party behavior), natural disasters as well as natural conditions that make it impossible to fulfill your order/purchase, strikes, lockouts, fire, blockades, vandalism, orders from public authorities and/or rights holders, outbreaks of epidemics or pandemics, global health emergencies, and other circumstances over which we have no direct control.
11. PERSONAL DATA
11.1. We treat your personal data confidentially. We have prepared a privacy policy that explains how we process the personal data you provide to us in connection with your purchase as well as your use of our website. You can find our privacy policy on our website.
11.2. Order cancellation
If you wish to request the cancellation of an order, you can use our cancellation form.
In connection with the processing of your cancellation request, we collect the following information:
-
- Name
- Email address
- Order number
The information is used exclusively to identify and process the order in question as well as handle your cancellation request. The information is not used for marketing purposes, and submission of the form does not result in registration for newsletters or other marketing.
The cancellation form is managed via Klaviyo. The information is only stored as long as necessary to process the request, after which it is deleted upon request or in accordance with our current data processing procedures.
12. OTHER
12.1. Updating our website
12.1.1. We do our best to update the website and ensure that prices, offers, descriptions and other information about the products are correct. However, spelling mistakes, errors in prices, offers, descriptions and other information about the products can occur, and sometimes we discover that the price of a product is stated incorrectly.
13. ASSIGNMENT
13.1. We may choose to assign our agreement with you in whole or in part to (a) one of our group companies or (b) to a third party as part of a divestment of one or more of these companies, business units, etc.
14. RIGHT TO COMPLAIN
14.1. If a problem arises with your product, or if your product is defective, you should first contact our customer service.
14.2. If you are dissatisfied with how we handle your product problem, you can file a complaint with the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaint Portal. If you want to file a complaint with the Center for Complaint Resolution, you must first send your complaint to Us. It may be a good idea to send us a written complaint so that you can document that you have complained if the Center for Complaint Resolution asks for documentation. To complain, the product or service you are complaining about must have cost at least DKK 1,110 and at most DKK 100,000. For complaints about clothing and shoes, the price must generally be at least DKK 720. The price limits may change. You must pay a fee to the Complaint Portal to have your complaint processed.
14.3. You can also use the European Commission's online complaint portal when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. You can file the complaint on the European Commission's online complaint portal. When filing a complaint, you must state our email address send@sandgaard-essentials.dk.
15. CHOICE OF LAW AND JURISDICTION
15.1. Any order/purchase you enter into with Us is governed by and shall be interpreted in accordance with Danish law except for (a) rules that lead to the application of legislation other than Danish law, and (b) the United Nations Convention on Contracts for the International Sale of Goods (CISG).
15.2. Any dispute and any claim arising out of or in connection with your order/purchase shall be settled by a competent court under the jurisdiction of SANDGAARD ESSENTIALS.
16. OUR CONTACT INFORMATION
16.1. If there is anything you are unsure about, please contact our customer service at:
Email: send@sandgaard-essentials.dk
Phone number: 70702284 during telephone hours Weekdays between 8-15 .
Address: Orionvej 2D
Standard Cancellation Form
(this form is only completed and returned if the right of withdrawal is exercised)
– To SANDGAARD ESSENTIALS (CVR no. 28859716)
Orionvej 2D
send@sandgaard-essentials.dk
– I hereby, ___________, notify that I/we ___________ wish to exercise the right of withdrawal in connection with my/our ___________ purchase agreement for the following goods ___________
– Ordered on ___________/received on __________
– Consumer's name ___________
– Consumer's address ___________
– Consumer's signature ___________ (only if the contents of the form are provided on paper)
– Date ___________