Add to cart
Betalning
När dras betalningen?
Payment is drawn when we ship out your order.
We reserve the money, but have not drawn the money yet when you place the order.
Leverans
Hur lång är leveranstiden?
Delivery time varies of which country the order needs to be sent to.
Denmark - 2 - 4 working days
Outside of Denmark - 2 - 6 working days
Though we always strive to send your order and process it, as quick as possible.
Jag ser att en viss vara är på restorder - när kan den levereras?
When checking out and filling the shipping information, you can choose a shipping method.
Kan jag ändra fraktmetoden?
When an order has been placed, we cannot change the shipping method. We recommend you contact us immediately, so we can cancel the order and you can re-order again with correct shipping method.
Kan jag spåra min beställning?
You can track your order here
Jag har inte fått mitt paket, vad kan jag göra?
Please contact us on send@sandgaard-essentials.dk and we can help track your package.
Kan jag avboka min beställning?
Yes, you can always cancel your order before we ship it.
Please cancel it before we ship it out of the warehouse. You will recieve an email when the package has been shipped. When the package has been shipped, we cannot cancel the order.
Kan jag ändra en beställning efter att den har lagts?
No, you cannot change your order after it has been placed. You can contact us, and we can cancel the order for you.
Returer och byten
Kan jag returnera en vara köpt online till en fysisk butik?
No, you will have to return the item to us by sending it back with a return label and return form, that is provided in your package.
Kan jag byta en vara till en annan storlek?
You can return your package, and re-order in correct size.
Jag vill returnera min onlinebeställning, men jag vill inte använda din returtjänst. Är det okej?
If you want to use another return service, you must take in to account that the package is out of our responsibility.
For package returns, it needs to be sent to correct adress and only to our warehouse. We do not accept packages, that needs to picked up in a parcel shop. It has to be direct shipping. If that happens, the package will be returned to you. Therefore we recommend to use the return label followed in your original package, or contact us and we can send you one through email.
Please keep tracking of your package, so you know it will arrive at our warehouse.
Jag har fått fel vara/eller så saknas en vara. Vad ska jag göra?
Please contact us, if you have any issues with your package.
It will help us, if you can provide images.
Jag har inte fått min beställning, vad ska jag göra?
Hur lång tid tar det att få min återbetalning?
When the package has arrived, we usually take 2-4 business days to process your package. When the return package has been inspected, we issue a refund.
Depending on your bank, it can take up to 1-6 business days before the refund is visible.